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WHAT IS THE ORDER ACCEPTANCE PROCESS?

Before confirming your order, we make sure we can fulfill it under the conditions presented on the website. We verify the size of the original packaging, logistics, and pricing. If the order does not require any changes, we approve it. For orders placed through the B2B platform before 1:00 PM, we usually accept them within 2 hours. The maximum processing time is 24 business hours.

If any changes are necessary, we will contact you by phone or email to confirm them with you. The order processing continues only after we receive your approval.

DELIVERY COSTS FOR EU AND INTERNATIONAL BUSINESS CUSTOMERS

Prices are shown EXW Katowice (40-761, Poland) by default. This means that product prices do not include transport or delivery costs.

You can:

  • Arrange pickup through your own logistics company,
  • Collect the goods personally from our warehouse in Katowice (40-761, Poland), or
  • Request a shipping quote directly from us – simply send your inquiry to sales@mrcook.pl. To prepare your quote, please include your company name, full delivery address (with postal code and country), and the total net weight of all products you plan to order.

We will provide a tailored shipping offer based on your destination and order size, even if you don’t have an account yet.

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